THE ADAPTATION STUDY OF THE Q-SPORT-14 SCALE FOR THE PRIVATE SPORT ESTABLISHMENTS

Mehmet Ali ÖZTÜRK, Özer SAĞLAM, Melih ÇALIŞIR
2.293 405

Abstract


Aim: The objective of this study is to adapt the “Q-SPORT 14” scale which is a tool to measure service quality for the private sport establishments.

Material and Methods: The “Q-SPORT 10” scale, developed by Rial et al. (2010), reliability and validity study was conducted by Yıldız (2011) and adapted in Turkish, was used as data gathering tool. Total 585 scales were distributed to the participants and were withdrawn. The researcher ignored 103 of them due to incomplete marking. In the study, factor analysis, the rotated components matrix test, KMO and Barlet sphericity test, and the anti-image correlation test and reliability analaysis were used. The significance level was p<0.05 and the confidence interval  was 95%.

Results: KMO test was performed for the suitability of the sample size and it was 0.905. Bartlett sphericity test score was significant (p <0.01). The total variance description exposed 2 factors that Eigenvalues were higher than 1 and contributions to variance of these factors are 55%. After rotated components matrix analysis two sub-dimensions were identified (higher greater than 0.5); 9 items were related to "program and instructor quality" and the rest 5 items were related to “the physical environment and quality of equipment." The anti-image correlation presented that all items were higher than 0.5 All scores were more higher than 0.3 in the corrected item-total correlation and higher than 0.7 in Cronbach's alpha when item deleted.

Conclusion: Q-SPORT 14 scale is highly reliable and usable measurement tool to test service quality in private sport establishments.

Keywords


Sport; Service; Quality; Validity; Reliability;

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DOI: http://dx.doi.org/10.18826/ijsets.65938

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ISSN: 2149-8229